Let Us Answer Your Questions
Below are answers to some of the most frequently asked questions we’ve received. If you don’t see a question or answer you’re looking for, please send us a message using the contact form below and we’ll respond as soon as possible.
In its simplest definition, membership-based primary care enables members to pay a medical practice/clinic directly using periodic payments for a defined set of primary care services.
A major goal of this model is to eliminate the hassles and bureaucracy associated with insurance so you can develop a close relationship with your physician and receive more personalized care.
Read more about our membership-based clinic.
No. Though the overall goal of both models is to offer more personalized care to patients, the implementations are different.
With membership-based care, insurance is not accepted, patients can cancel their memberships at any time, and any unused membership fees are reimbursed upon cancellation.
With concierge care, insurance is still accepted in most cases, and there is typically an annual contract with a corresponding annual retainer fee. Additionally, membership fees with concierge care are typically higher than the fees with membership-based care.
We do not manage chronic pain and we do not prescribe chronic pain medications. In addition, we do not have or keep any pain medication at the clinic. This is because these medications are heavily regulated, need substantial monitoring, have a high rate of diversion and for most patients, long term, are detrimental to their overall health and well-being.
We do not offer same-day or one-time visits for non-members. We believe in creating long-term relationships.
We do not provide pregnancy care, DOT physicals, or determinations for medical disability.
If you have an urgent after-hours concern that you believe cannot wait for routine business hours, we are available by text, phone, or video chat to assist you. We are not available on weekends for routine needs or matters that can wait until normal business hours during the week.
While we can potentially come in on weekends for urgent needs, we find that the need to do so is very rare, and that most matters can be handled via text, phone, or video chat.
No…not exactly. We make every effort to make a physician available on nights and weekends via text, phone, or video chat for our members.
We are also a very low cost clinic. We are helping to create something that is sustainable, enjoyable, and transformative. Achieving this requires a partnership with our members. As we strive for sustainability, we ask our members to utilize our services, in person or electronically, when they need us. We also ask that if matters can wait until waking hours, that they do.
Mint Health Clinics Lone Tree can cover most of your overall healthcare needs. However, we are not an insurance plan or a provider of insurance, and we recommend that all members have and maintain coverage for large curative treatments such as hospitalizations, surgeries, ER visits, cancer, etc.
These events and conditions are extremely expensive and there’s no way around it. Members who need regular sub-specialty care (for example, if you have multiple sclerosis or rheumatoid arthritis) need reasonable insurance coverage for the specialists they see along with any specialty drugs they may need.
We can provide you with guidance regarding your options for major medical needs.
Not at this time. Under current tax law, you cannot use the funds in your Health Savings Account (HSA) to pay for membership fees. However, you can use HSA funds to pay for incidental charges, such as those for lab tests and imaging.
HSA reform could be on the horizon. A proposed bill is currently under consideration would allow members of a membership-based clinic like Mint Health Clinics Lone Tree to contribute to an HSA and use those funds to pay their membership fees. We will constantly monitor this and will keep all of our members updated.
We do not accept Medicare. However, if you have Medicare, you can still become be a member of our clinic and have access to 100% of the services we offer.
Physicians at Mint Health Clinics Lone Tree have opted out of Medicare. As a result, Medicare cannot be billed for any of our services.
If you have Medicare and wish to enroll in our clinic, you would sign a contract with us stating that you will not submit a claim to Medicare for any of the services you receive at our clinic.
Unfortunately, Colorado law prohibits us from contracting privately with patients receiving Medicaid.
When clinics bill health insurance companies directly, the healthcare providers are required to become participating providers. The providers must sign a contract that allows the insurance company to determine which services they will and will not provide and how much they can charge for those services. In general, insurance companies are not focused on any preventive or wellness services. They are heavily invested in the conventional model of health care that too often relies on drugs and surgery.
This is why we have chosen to adopt the membership-based model of care and not accept insurance. We are committed to the integrative approach to your healthcare, so we can help addresses the underlying causes of your symptoms with specific nutritional and lifestyle recommendations.
If you are having a true medical emergency, CALL 9-1-1. If you are not having an emergency but feel you need prompt medical care, please call Mint Lone Tree.
No. There are no pre-existing condition exclusions and there are no increases in your membership fee based upon your prior health history.
The only exception is that per clinic policy, physicians at Mint Health Clinics Lone Tree do not prescribe chronic pain medications or chronic controlled substances.
No. You will never have any copays, deductibles, or coinsurance, or be subject to hidden fees.
We have a supply of some of the most commonly prescribed generic medications in-house. So in many cases, we can have your prescription filled and ready before you leave your appointment. Prescription medications carried in-house will be available at low cash pricing.
For those prescription medications we do not carry in-house, we will work with you to find the lowest price. We have found that the best prices for generic prescription medications typically come through using one of the following options:
- A free prescription discount card or app, such as Clever Rx™, GoodRx™, Rx Saver™, etc.
- A prescription savings program or club, such as Sam’s™ Plus Membership, Costco™ Member Prescription Program, Kroger™ Rx Savings Club, etc. Programs like Sam’s™ Plus Membership and Costco™ Member Prescription Program can be included in your membership at Sam’s™ or Costco™. Clubs like Kroger™ Rx Savings Club charge an annual fee.
- Your own private prescription medication insurance
There are many options for finding discounts on prescription medications. We will help you find one that works for you if you need or want help.
Note: Per clinic policy, physicians at Mint Lone Tree do not prescribe chronic pain medications or chronic controlled substances.
Sky Ridge Medical Center has a Walgreens onsite, just downstairs from our clinic. If you choose this pharmacy and you need a prescription filled or refilled during your visit to our clinic, Walgreens can bring your prescription to you before you leave.
If the onsite Walgreens is not convenient for you, our team will fill your prescription at the pharmacy of your choice. Regardless of where you fill your prescriptions, using our secure messaging app, your physician can send your prescription to your pharmacy without requiring you to come into the clinic.
Please contact us if you have any questions.
Per clinic policy, physicians at Mint Health Clinics Lone Tree do not prescribe chronic pain medications or chronic controlled substances.
We provide phlebotomy services onsite in our clinic, and your basic annual labs are included once annually. Low cash pricing on other lab tests are included in your membership.
We encourage proper vaccination and immunization of our patients of all ages and are very open to discussion of questions or concerns.
We will help you with the Centers for Disease Control’s most up to date recommendations and immunization tracking on the Colorado state database. We don’t have immunizations at the clinic because we have no way to save you money on them. Pharmacies are already so good at this, and the vaccinations and immunizations are sold at cost in most cases.
If you need care outside of our clinic, our team will help coordinate a referral to the specialists or imaging center of your choice.
If you do not have a specific specialist or imaging center in mind, we are currently creating relationships with trusted specialists and imaging centers so we can make the best referrals possible.
During enrollment, you will be able to choose whether you want your membership fee withdrawn from your checking account or charged to your credit/debit card. Whichever method you choose, you will not be charged until your membership is manually confirmed by our team.
You will also be able to specify whether you want to pay on a monthly, quarterly, or annual basis.
Yes. You can discontinue your membership at any time for any reason without a penalty.
If you are paying on a quarterly or annual basis, you will receive a pro-rated refund equal to the unused portion of your payment plan starting the month after cancelling. Refunds are not available if paying on a monthly basis.
Enrollment fees will apply again if you wish to re-enroll after cancelling.
Making an appointment is easy. You can call, use our messaging app, use the scheduling tool on our website, or walk in to schedule in person. Choose whichever method is most convenient for you.
Contact us to request a records release form. Once completed, you can return the form to our clinic and we will work with your current providers to retrieve your records.
Still have questions? Please contact us and we will get back to you as soon as possible.